Returns Policy

Returns Policy main image Returns Policy image

WHAT can be returned?

The item/s needs to be in its original packaging and is in Perfect condition. 

WHEN do items need to be returned by?

Before the end of 3 business days between Monday to Friday. After the aforementioned time returns will no longer be accepted. The 3 business days commence once the items has arrived.

HOW do you return items?

Get in contact with us via email  Make sure you have clear proof of purchase attached to the email e.g. picture of the item/s and online receipt screenshot or sales order. 

WHERE do items need to be returned to?  WW Souvenirs Gifts and Homewares Unit 13 368 Earnshaw Road Banyo 4014

SHIPPING for returns? 

Yes, however, when returning items you accept that a 15% restocking fee will be charged for the return, which will be deducted from the refund amount. Freight paid will not be refundable, and further freight will be charged if we organize the return with our courier. 


Please leave enough time for this process to take place. As we are only open between 8.30 am - 4.00 pm AEST Monday to Friday.